Call Centre Agent

The Big Rich Group Indonesia

Indonesia, Jakarta
Description

We are looking for young and energetic individuals who has a strong background in customer service, active listening and verbal and written communication skills with professionals voice.

Responsibilities
  • Answering or making calls to clients to learn about and address their needs, complaints or other issues with products/services.
  • Responding efficiently and accurately to clients, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts and tools appropriately.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company product & service and adhering to all company policies and procedures.
Requirements 
  • High school diploma or equivalent
  • Women
  • Proficiency in computers, especially in CRM software and strong typing skills
  • Ability to ask prying questions and diffuse tense situation
  • Strong time management and decision making skills
  • Fluency in multiple languages may be desired
Job Type: Full Time, Permanent
Application Questions :

How many languages ​​do you speak?

Experience :

Call Center Agent: 1 year (Preferred)

Benefits
  • A clear career path
  • Free lunch on Fridays
  • Self development training courses
  • 12 paid leave + 2 days extra
  • Target and company performance incentives
  • Health benefits
  • A friendly and open work culture
Important Notes
  • No remote working
About Company

The Big Rich Group is a Hong Kong-based Holdings Company with branches in more than 5 countries and growing. TBRG’s mission is to redefine what excellence means in Southeast Asia. With an open culture, we want every employee to have opportunities available, develop themselves more than ever.

Office Location

Pondok Indah Office Tower 3, 17th Floor

Jl. Sultan Iskandar Muda No.29 5 3, RT.5 / RW.3, Pd. Pinang, Kec. Kby. Lama, City of South Jakarta, Special Capital Region of Jakarta 12310, Indonesia

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